HAMPTON INN & SUITES NEW ORLEANS DOWNTOWN ^{* * *}

Lovely room (upgrade to King suite without asking), but as a Diamond member, had to wait til almost 5pm to get in and then treated like sh@t when asking for our comp water hours later after realizing it was not offered at check-in. (Surly girl at the desk was irritated I asked and then sternly told me - "You know you only get water ONE time.") Empty soap and conditioner bottles in the shower (found out too late), no bath mat. Broken shelf in the bathroom. Mediocre experience at best.

The helpful staff made this hotel. It was clean and in a great location to walk to the trolley or bourbon Street. Park in the garage next door if you want cheaper parking than valet. The bathroom left a lot to be desired, but it was just old. Was clean!! Otherwise the room was nice. Don't touch the phone in the room, it hasn't been cleaned since the hotel opened.

First off, the "every other day clean" is a joke. We stayed at this hotel for 9 nights and had to call down every other day just to get towels. The towels we got were so thin and full of holes they practically served no purpose. The staff would bring new towels but leave all the old ones so our room looked like we were hording all the towels in the hotel. Upon arrival the shampoo and the body wash were both empty and we had to call three times before they were filled (over three different days). They never refilled or left any rolls of toilet paper which led us to have to call down for them multiple times. Not to mention the disgusting base of the shower which I have attached a picture of. This hotel is only getting good stars for the convenient location but besides that there isn't really anything else positive at all about this place. Horrified that this place can actually be as high rated as the other reviews have shown, maybe they got new management and it's gone down hill. Really gives Hampton inn (which we've stayed at alot) a really bad name.
Also the sign in the bathroom that says "call us if you forgot anything" really should be changed to"call us when WE forget something"

This place is a gem. It's two blocks from the French quarter and Bourbon Street, but it's more quiet and relaxed. Good breakfast. Plenty of restaurants just down the street. It's in walking distance of everything.

I’ve held out as long as I could on writing my review but to return to a freezer box simply because I had to demand service to at least take the trash from my room is ridiculous. The house keeping staff adjusted the thermostat to 50 degrees while I was away from my room. Here are my troubles:

1. On day of arrival when checking for cleanliness I found the Kleenex box in the bathroom was used to catch somebody vomit yet it had a Kleenex stuck from the top as if it were ready to use. But after pulling that one it made me look because the next Kleenex didn’t pop out. Immediately reported this issue and received a new box of Kleenex but no one asked if I needed to discard the previous guest vomit.

2. The tub was not cleanest. The sink, tub and toilet was leaking. I reported after we could no longer put up with this issue. Haven’t used them yet so I’ll provide an update to if it was really resolved. In addition, I did not request anyone touch up my room only that we can get clean towels, more toilet paper, Kleenex and that my trash is dumped. Shocked and disappointed the front desk staff told me my request has to be made 24hrs in advance. After a face to face visit to the desk to request services they did come in to give new towels, dump trash but the also removed our personal towels from the room and no one could explain why. Not sure how the staff mixed up up a pink towel to belong to the hotel.

3. There was a gap at the bottom of my door so if any peeping Toms were in the building they could definitely see into my room with the right tools or efforts.

4. The breakfast was cold on Friday. The potatoes were overly seasoned and I have no reason to believe any type of heat was applied to them. The woman in the breakfast area was really nice but the man (I think he prepped the food) was really mean and nasty towards guest that were waiting on things. He was even mean to the his colleague as she tried to inform him of things guest were wanting.

Finally just a recommendation the hallways could use a different aroma because they have an unpleasant smell.