HOMEWOOD SUITES BY HILTON SLIDELL ^{* * *}

Great customer service, it was my first time in Slidell Louisiana, we were there for a friend's birthday and she wanted to go to Bay St Louis in Mississippi.

There was a cockroach in the room, but the lady at front desk was very nice and quickly helped us find a new room. However, this hotel seems need to be renovated. The fabric of chairs in the breakfast area is torn.

The staff at the front desk is awesome

For years this has been our go to hotel. This time our stay didn’t live up to the expectations. First one of our rooms was changed to a different floor after we had both our rooms setup to be on the same floor. Then came mold and an occasional foul sewage type smell in the bathroom. Trying to overlook the small issues we remained positive about our stay. The couple of days we were there a group of people seemed to be hanging out drinking and smoking in the parking lot. The parking lot wasn’t full so we went about our stay until last night around 11 pm when the group decided it was ok to lean on our vehicle while they were hanging out. We went down to the front desk to discuss the situation and ask if they were guests of the hotel. The attendant seemed to be short and dismissive and said she would have housekeeping go out and talk to them. We went back to our room and watched as the front desk attendant walked outside and spoke with this group of people who then still proceeded to hang out in the parking lot. This morning we checked out of the hotel a day early after speaking to a different attendant at the front desk. He didn’t seem surprised when I expressed my displeasure and reason for checking out a day early. It’s almost like this is a normal occurrence at Homewood Suites these days as nobody seemed to be alarmed in any way. Not only did we have to be inconvenienced by keeping an eye on our vehicle last night but we also had to disrupt family vacation to relocate to a nearby Holiday Inn. After all the years of good reviews we’ve come down to this. Such a shame.

Beautiful suites