KING

Unauthorized credit card charged to my account and dishonoring the cancelation policy. This hotel find loop holes to charge customer extra.

Me and my husband stayed at king Mokingba hotel in Milan from Aug 19 to Aug 20 2023 for 1 night with a reservation booked under my husband's name.

On Aug 19, 2023 we paid for the night (163 euro or 177.60 USD as shown on my credit card statement),

on Aug 20th , we were told that we had booked a 2nd room under my name for the same night for 136 euro, the cancelation policy was to charge 100% of the night. Therefore we asked the hotel if we can pay less than 100% of the room price, and the hotel agreed. we paid 50% as a penalty for the 2nd room, which 68 euros/74.09 USD. I signed both of those charges at their hotel front desk, and they told me that will be all before we left the hotel.

on Aug 22, 2023, 2 days later, while I was checking on my August credit card bill. I realized that King Mokinba hotel charged me the 3 rd time without my consent or acknowledgement for 136 ero/148.46 USD. I have not received any communication or given my acknowledgement of the charges.

The hotel made unauthorized charges to my credit card after telling me everything is clear. They eventually charged 150% of the total price, which the policy says the penalty is 100% max.

I filed a dispute with my credit card for the 3rd charge of 136 euro, thinking we agreed on the 50% charges. However, I lost the dispute because the hotel provided the cancelation policy of charging 100%. I asked the hotel through email about what about the 68 euro you charged, and they told me it is 50% penalty they charged.

so if you look at the penalty of 100% charged as a penalty, it makes sense to the dispute team. But the transaction should be looked at together! We paid 150% in total. I inquired the hotel multiple times and they never get back to us.

They are really tricky, that they negotiate a price with you on the spot and they do not honor their own agreement. When you file a dispute, the hotel provide "reasonable" file to fight each charge. But the credit card company doesn't look at the 2 charges in relevance.

Do you really want to do business with such a hotel where you
always have to look out for your back, and wont be able to communicate an unauthorized and no policy supported charge? Please save yourself the trouble, and please do not end up in a place like I am with this hotel. being tricked and lost the dispute and now the credit card company told me i can only contact the hotel to solve it, and King Mokinba is not responding.

Sono stata al King nell' ambito di una trasferta di lavoro e mi sono trovata benissimo. Pulito, colazione ottima, personale sorridente e gentile. Vista su palazzo Litta straordinaria!

Questo hotel è consigliato a tutte quelle persone che vogliono vivere l’ebrezza di dormire una notte in strada . Il King Mokinba è il re : dei rumori , dei letti duri e scomodi dei cuscini inesistenti . Lo consiglio a tutte quelle persone che devono patire la punizione per i peccati, rimuovendo gli effetti del peccato dal peccatore penitente e consentendogli di riconciliarsi con se stessi . Prego prima che la direzione mi rispondi di dormire due notti nella camera 110 .

Je ne comprends pas les commentaires négatifs.
Un très bon service avec un réceptionniste qui parle français. Les chambres sont propres et spacieuses.

Se devo andare a Milano prima cosa che faccio è guardare se il King ha disponibilità,.
Non con lo soglio ma lo consiglio vivamente.