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MAISON ROUGE STRASBOURG HOTEL & SPA * * * * *

Hôtel €€€
4.4/5
38 avis

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Carte de l'emplacement de l'établissement
4, rue des Francs-Bourgeois, 67000Strasbourg, France
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03.88.32.08.60
2024
Recommandé
2024

Hôtel à l'ambiance feutrée et raffinée offrant des chambres superbes aux équipements de qualité et suites avec salon privé.

Véritable institution située au cœur de la ville, Maison Rouge Hotel & Spa vous promet une évasion hors du temps. Ambiance feutrée, raffinée, vous serez séduits par l’élégance du décor où codes et traditions alsaciens se mêlent aux touches d’Art déco. Les chambres et suites, spacieuses, élégantes et confortables, sont dotées d'équipements et d'une literie haut de gamme, en plus d'un design travaillé. Un établissement où luxe et authenticité se mêlent, pour une expérience unique.

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4.4/5
38 avis
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Marc TEYCHENNE
Marc TEYCHENNE
Visité en janvier 2024
Un emplacement au cœur de Strasbourg, personnel très professionnel, un espace en plein renouveau
Marco Schorer
Marco Schorer
Visité en janvier 2024
Unser schönstes Hotel bislang
Sanmi
Sanmi
Visité en janvier 2024
飯店位置很好,附近有聖誕市集還有超美的大聖誕樹,也有精品可以逛!隔天享用早餐的空間也很美!
L M Thomas
L M Thomas
Visité en janvier 2024
The absolute best hotel I have had the pleasure of staying in France. From the checkin, to the breakfast, and the bar...everything was divine.

The location was sublime, absolutely a dreamy stay. An Ode to how Autograph Collection hotels should be, and especially way beyond the standard I have been experiencing lately. The design of this hotel deserves to be shared in magazines, they got it right!
Matthew Greene
Matthew Greene
Visité en janvier 2024
Maison Rouge did not meet my expectations for an autograph collection hotel. I have stayed at many autograph collection hotels around the world for leisure and the Maison Rouge does not provide comparable service. The front desk staff were cold and unfriendly. At check in I was assigned a room with a strong sewage odour (room 420) and the room was entirely too warm. When we reported this to reception they said that they would need to come "verify" the issue and when they looked at the room we were told "you won't need to worry about the room being too hot because the heat system is not working in that room anyways." If the heating is not working in the room why was it being used and assigned to guests? At check in my marriott status was not recognized and I needed to ask about breakfast and the food and beverage credit, which only covers non alcoholic beverages. This is something I've never encountered at other autograph collection hotels and was extremely disappointing. The breakfast was also disappointing, with many of the pastry items being served stale. The final straw with the stay was seeing a guest's dog peeing in the reception area which was not addressed at all by staff watching. The staff could have at least phoned someone to throw a towel down while they took care of other guests. Overall I would have to recommend marriott members who expect their loyalty to be acknowledged to stay at another marriott in the area.
MAISON ROUGE STRASBOURG HOTEL & SPA
MAISON ROUGE STRASBOURG HOTEL & SPA Responsable
04/01/2024 à 10:51
Dear Matthew,
Thank you for taking the time to review your stay.

We regret to hear about the issues you encountered during your stay. Our team is trained to provide warm and attentive service, and it's disheartening to learn that your interaction at the front desk did not reflect this standard. Furthermore, we acknowledge the importance of recognising loyalty program status and apologise for any oversight at check-in.

Regarding room temperature, we typically have a set standard for comfort, yet we are always willing to assist with any adjustments upon request. The unexpected odor and heating issue in the room you were assigned is certainly not up to our usual standards. We take such feedback seriously and will address your concerns.

Additionally, our breakfast aims to delight with fresh, local specialties, and we're looking into your comments to ensure the highest quality is maintained.

The incident in the reception area is not indicative of our norm, and we'll reinforce the importance of prompt and appropriate responses to such situations with our team. Rest assured, we are dedicated to providing an exceptional experience for all our guests.

We hope to be able to welcome you back on a return visit for an improved experience.
Wishing you a very Happy New Year,

Carine Kienle, General Manager

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MAISON ROUGE STRASBOURG HOTEL & SPA compte 38 avis avec une note moyenne de 4.4. Vous pouvez consulter les avis de MAISON ROUGE STRASBOURG HOTEL & SPA en cliquant sur ce lien ou partager votre avis sur MAISON ROUGE STRASBOURG HOTEL & SPA en cliquant ici

MAISON ROUGE STRASBOURG HOTEL & SPA se situe au 4, rue des Francs-Bourgeois , 67000 Strasbourg
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