LA VILLA DEL MARE
Hôtel
•
€€
2024
Recommandé
•
2024
Grosse villa offrant les plus belles chambres avec balcon ou terrasse donnant sur la mer
Cette grosse villa cossue de 1902 fait face à la plage du Poetto. Elle permet de profiter des attraits de Cagliari tout en résidant en bord de mer. Il n'y a que la rue à traverser pour aller piquer une tête dans la baie des Anges et se délasser après une journée de visite. Les chambres sont agréablement aménagées dans un style marin rafraîchissant. Vous aurez à disposition la climatisation, une télé LCD, un minibar, le wifi, un sèche-cheveux et un kit de courtoisie. Les plus belles chambres donnent sur la mer et possèdent même une terrasse ou un balcon.
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Avis des membres sur LA VILLA DEL MARE
4.5/5
14 avis
Rapport Qualité/Prix
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![D S.](https://www.petitfute.com/medias/membre/avatar/avatar13.jpg)
D S.
Visité en mai 2023
Disappointed with the Lack of Flexibility and Customer Service from the Hotel Administration
I regret that I cannot provide a detailed review of the hotel itself, as I was unable to travel due to an unexpected illness. However, I would like to share my experience with the hotel administration and owner, as it speaks volumes about their customer service and flexibility. When I was advised by my doctor to cancel my trip, the tour operator contacted the hotel to arrange a refund of the costs. Unfortunately, the response from the hotel administration was extremely disappointing. Instead of showing any understanding or offering alternative solutions, they flatly rejected the refund without considering my situation. I understand that hotels have expenses to cover and cancellation policies in place. Nevertheless, I had hoped for a bit more empathy and willingness to accommodate my circumstances. Perhaps they could have gone the extra mile and allowed me to change the dates of my booking. Such a solution would have been beneficial for both parties and would have demonstrated the hotel's concern for its guests' well-being.
The fact that the hotel showed no flexibility and seemingly had no interest in handling my case appropriately casts a negative light on the administration and owner. Customer service and guest satisfaction should always be a top priority, especially in cases involving unforeseen circumstances such as illness. While I cannot review the hotel itself based on personal experience, I can say that I am disappointed with their approach based on my interaction with the hotel administration. It is important for hotels to not only focus on their profits but also to address the needs and situations of their guests. Unfortunately, this expectation was not met in this particular case.
I hope that the hotel reevaluates its policies and demonstrates more flexibility in handling unexpected situations in the future. Only then can it earn the trust of potential guests and provide a positive experience for all.
I regret that I cannot provide a detailed review of the hotel itself, as I was unable to travel due to an unexpected illness. However, I would like to share my experience with the hotel administration and owner, as it speaks volumes about their customer service and flexibility. When I was advised by my doctor to cancel my trip, the tour operator contacted the hotel to arrange a refund of the costs. Unfortunately, the response from the hotel administration was extremely disappointing. Instead of showing any understanding or offering alternative solutions, they flatly rejected the refund without considering my situation. I understand that hotels have expenses to cover and cancellation policies in place. Nevertheless, I had hoped for a bit more empathy and willingness to accommodate my circumstances. Perhaps they could have gone the extra mile and allowed me to change the dates of my booking. Such a solution would have been beneficial for both parties and would have demonstrated the hotel's concern for its guests' well-being.
The fact that the hotel showed no flexibility and seemingly had no interest in handling my case appropriately casts a negative light on the administration and owner. Customer service and guest satisfaction should always be a top priority, especially in cases involving unforeseen circumstances such as illness. While I cannot review the hotel itself based on personal experience, I can say that I am disappointed with their approach based on my interaction with the hotel administration. It is important for hotels to not only focus on their profits but also to address the needs and situations of their guests. Unfortunately, this expectation was not met in this particular case.
I hope that the hotel reevaluates its policies and demonstrates more flexibility in handling unexpected situations in the future. Only then can it earn the trust of potential guests and provide a positive experience for all.
![Alberto M.](https://www.petitfute.com/medias/membre/avatar/avatar14.jpg)
Alberto M.
Visité en mai 2023
Bello e gentili! Ci tornerò
![christian d.](https://www.petitfute.com/medias/membre/avatar/avatar14.jpg)
christian d.
Visité en mai 2023
Hotel très sympa. Atypique. Belle chambre. Lit un peu dur. Une super gelateria devant l'hôtel. La promenade devant l'hôtel est génial.
![Carte adresse selection](/images/v5/adresse/map-fake-empty.webp)
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LA VILLA DEL MARE compte 14 avis avec une note moyenne de 4.5. Vous pouvez consulter les avis de LA VILLA DEL MARE en cliquant sur ce lien ou partager votre avis sur LA VILLA DEL MARE en cliquant ici
LA VILLA DEL MARE se situe au Viale Lungo Mare Poetto, 248 , Cagliari
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The lady at the reception was also very kind, she recommended us 2 seafood restaurants nearby, we tried both and were very happy with the choice. So definitely ask them for some recommendations.
Breakfast was good, except for no vegetables available. The location is good although we expected many more restaurants, cafes and shops along the beach based on the reviews, it was rather calm and quiet. We drove to the city center almost every evening for true "vacation vibes" evening experience. But it's definitely a great option for someone looking for a more quiet location.