THE HAMPTON INN PONTE VEDRA

The van male van driver yelled at my husband that has stage four cancer. I told manager he did not care.

Upon check in we weren't recognized as Hilton Honors members and the first room we were given smelled horrible, musty or something else?? Moved to second room and smell was some better but room sure good use some TLC and a good cleaning. Floor had not been swept and bathroom floor was far from clean. Entire place is run down, beat up and overall poor condition certainly not worth what we were charged.

Might be time to look at Marriott after this Hilton stay.

Definitely NOT the hotel it was several years ago. All is adequate but far from the 5 star experience it was before the ownership change. We stay here about 3-5 times a year for family and business. We'll continue to do so but more for convenience than the hotel experience we previously enjoyed. Last time we were here (about 4 months ago) several dumb bells were missing/stolen from the fitness facility. We train daily and that was one of the amenities we could rely on. Four months later and they still have not been replaced? Replacing missing equipment in a hotel gym seems like a relatively low bar to set. It would be nice if ownership/management showed a bit more interest in the property.

I recently had an extremely disappointing stay at the Hampton Inn, a choice that wasn’t even mine to begin with. Initially, I had booked a room at the Marriott Courtyard, but upon arrival, I was redirected to the Hampton Inn due to some maintenance issues at Marriott. While they covered the transportation cost, this change was highly inconvenient as my primary reason for choosing the Marriott was its proximity to the Mayo Clinic, where I had appointments.

The real trouble began at the end of my stay. My appointment at the Mayo Clinic concluded around 11 AM, a time that would have allowed for a seamless checkout at the Marriott. However, due to the hotel change, I reached Hampton Inn around 1:30 PM, 2 hours and a half late for the checkout. Despite explaining the situation and the fact that this hotel switch was not my choice, the staff at Hampton Inn were unsympathetic and charged me an additional $50 late checkout fee.

What’s more troubling is the lack of customer support. When I sought to discuss this issue with a manager, I was repeatedly told that they were unavailable, effectively denying me any opportunity to address my concerns with someone in authority.

In conclusion, I had a very unpleasant stay at Hampton Inn, marked by inconvenience, unexpected charges, and an absolute lack of customer support. It’s disheartening to see such a disregard for guest concerns, and I strongly advise against staying at this hotel. If you encounter any issues, don’t expect to find a listening ear or understanding from the management.

Wonderful