ANANTARA IKO MAURITIUS RESORT & VILLAS

Nice for vacation

We had a 2 night stay. I'm not impressed for a 5 star hotel and I’ve stayed in many.

Many staff have attitude issues and there is a severe lack of polish in service quality and detail. Definitely not at the standard of a 5*.

Right off the bat, they didn’t help us unload the luggage out of the car and just stared at us as we took out 6 suitcases one by one.

The lady who walked us to our room was so quiet that none of us heard her. We are in our 20s and 30s so we aren’t hard of hearing. She was just quiet and spoke away from us instead of to us. She wasn't rude or anything but it was a sign of things to come.

One staff at concierge/front desk ignored us when we asked a question in the evening. She didn’t even answer and just rolled her eyes at us.

No hellos from staff when you walk past them - a bare minimum at any hotel.

We booked a room for 3 and there were 3 beds… but only 2 towels, 2 sets of slippers, 2 robes, and 2 sets of everything else. We had to ask for extras which is poor in this price range. EVen then they only brought the towels.

The pool is small and has a very limited number of loungers. Big missed opportunity to not have a much bigger pool and closer to the beach. No parasols on the beach.

To eat at the restaurants you need to reserve one day in advance…so expect no food on your arrival day.

Other examples of service failings which show a lack of attention to detail included:
* We asked for a reservation for dinner and said we wanted to eat asian food. The lady made the reservation for 7:30pm for a restaurant (we didn't know the names so she chose). We turned up the next day and it turned out the restaurant only served asian food at lunch - dinner was buffet with no asian food.
* Our in-room TV was damaged and not able to be viewed properly.
* Sound proofing in the rooms is very poor - at 5am every day you hear the birds chirping - it is so loud it is like they are in the room with you. You'll also hear every single plane taking off and every trolley and other person walking past.
* No printed materials in the room such as room service menus, timings of restaurants etc.
* They have a bar in the evening but they serve no light bites, no snacks, nothing. Just drinks.
* The evening before checkout day we asked for late checkout - this was rejected - the 'Do not disturb' sign was on the door and yet they still knocked twice at 9:30am and 9:40am. Checkout was at 12 and they knocked at 9:30...
* We waited 28 minutes for checkout despite only 1 couple being in front of me. They then proceeded to check someone else out who was queueing behind me first, despite knowing I had a taxi booked. They had ONE desk at peak checkout time. This desk was dealing with checkins, checkouts, concierge and more. At checkout they gave a very light apology for the issues we faced but offered no form of guest recovery.

The hotel also has a discriminatory policy in the evenings for all the restaurants. Men cannot wear open shoes but women can….this is pure sexual discrimination in 2023. You cannot wear 200$ Birkenstocks sandals but cheap $20 mismatched shoes are fine. This even applies to the buffet which is far from a fine dining ambiance. I told them my shoes were wet as they’d just been washed and the server just shrugged his shoulders sarcastically and didn’t care. Poor.

On the positive side: food was good overall but very expensive. The facilities are well maintained. Nice location (but windy). We had one amazing member of staff (Elodie) at lunch and breakfast at Horizon. She was the only member of staff who stood out.

It’s just poor for the price you’re paying. Especially discriminating based on gender…that’s unacceptable at any price.

Essentially it is a style over substance resort and the service is lacking. Not deserving of a 5* due to the CONSTANT service failings.

You can see their generic response to this review... showing a lack of care. They asked us to explain the review the evening before we left by confronting one of us and had an opportunity to put it right at check out - did they? Of course not!

L’hôtel est incroyable. Les chambres sont magnifiques.
Le personnel est très gentil, toujours prêt à nous rendre service ????????
Les repas sont très bons et variés.
J’ai aussi testé le spa durant mon séjour et le massage était top.
Je recommande fortement cet hôtel et je remercie tout le personnel pour leur accueil toujours parfait.

Absolutely perfect place to stay with kids especially- the staff went over and beyond to ensure our stay was comfortable, they upgraded our room to an ocean view with a balcony to suit my 1 year old, they ensured all her favourite fruits were handy at the pool for her and remembered her name throughout our entire stay adding that personal touch. Amazing food, beautiful rooms and definitely worth the price. Great kids club by Vedya who embraced our family with open arms. Iqbal gave us a brand new room on checkout day until 5pm as we had a late flight to ensure my baby could sleep for nap which was a godsend! Amazing resort!

Très bel hôtel avec un personnel très sympathique. Faites le en fin de séjour, hôtel isolé, idéal pour se reposer avec une super plage pour prendre le soleil. À 10mn de l'aéroport. Snorkeling à volonté, des fonds marins superbe. Barrière de corail à 200m de la plage.