KYRIAD AVIGNON PALAIS DES PAPES ^{* * *}

Bonjour Léa,
Un grand Merci pour votre avis positif sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour.

Nous sommes effectivement situés à proximité du Palais des Papes, ce qui vous permet de profiter de toutes les attractions touristiques de la ville. Notre personnel est toujours heureux d'aider nos clients et nous faisons tout notre possible pour rendre votre séjour agréable.

Nous regrettons que vous ayez pu constater un léger défaut d'insonorisation entre les chambres. Nous allons faire le nécessaire pour améliorer ce point.

Nous espérons vous revoir bientôt dans notre hôtel et encore un grand merci pour les 5 étoiles.

Cordialement, Laurent D., Directeur.

Hello,
We are surprised you are posting another review from another account since you only had one reservation and we are starting to find your attitude as pure spamming.
( https://www.google.com/maps/contrib/106193600856352302576/place/ChIJe9J4ZIbrtRIRJd62NLsxTNg/@47.462433,1.7113403,6z/data=!4m6!1m5!8m4!1e1!2s106193600856352302576!3m1!1e1?hl=fr&entry=ttu)
.
However we would like to thank you for taking the time to leave a review of our hotel. We appreciate your feedback, both positive and negative.
We understand that you were disappointed that the air conditioning was not turned on during your stay in May. We apologize for any inconvenience this may have caused.
We would like to clarify that the air conditioning was not broken, but was not turned on both with our desire to save energy and in accordance with government energy saving policy. The temperatures in early May were between 9 and 27 degrees Celsius, which is below the threshold for turning on the air conditioning and it was not a matter for any other clients.
We understand that you did not spend one night in the hotel, but only checked in and left several minutes later. We regret that you were not comfortable staying in a room without air conditioning. But you did not even asked us to change room or see if later you would feel more comfortable. However, we believe that we were in compliance with government regulations and official displays.
We also understand that you chose a non-refundable rate. This rate is typically cheaper than a standard rate, but it does not allow for cancellations or changes. We apologize that you were not able to cancel your reservation before 6 pm, but this is a policy that is in place for all non-refundable rates.
We are sorry that you did not appreciate our concern for the environment and reducing our ecological footprint. We believe that it is important to balance the need for energy conservation with the needs of our guests. We are always looking for ways to improve our sustainability practices, and we will take your feedback into consideration.

Sincerely,

Laurent D., Manager.

Dear Hussan Syed,

Thank you for taking the time to write a review of our hotel. We are always looking for ways to improve our service, and your feedback is valuable to us.

I am sorry to hear that you had a negative experience at our hotel if you indeed stayed in our hotel (August 2023).
I would like to clarify that our AC is not broken, and we have no record of a booking under your name. I believe that you may have stayed at a different hotel, and that you are confusing us with another establishment. We looked in our records until 2020 and we could not find a reservation under your name.

If you did stay at our hotel, I would like to apologize for any misunderstanding.

I would like to invite you to contact us again so that we can discuss this further.

Thank you again for your feedback. We hope that you will give us another chance to earn your business in the future.

Sincerely,

Laurent D., Manager.

Dear Ron,

Thank you for taking the time to write a review of our hotel. We are always looking for ways to improve our service, and your feedback is valuable to us.

I am sorry to hear that you had a negative experience at our hotel. I understand that you felt that the hotel was "rubbish," but I am confused by the fact that you stayed in one of the best room of the hotel with a great view and did not complain during your stay.

If you had any concerns about the hotel, I would have appreciated it if you had brought them to our attention so that we could have addressed them. We would never want a guest to have a negative experience at our hotel, and we would have been happy to make things right if you had let us know.

I would like to invite you to contact us again so that we can discuss your experience in more detail. We would like to hear more about what you found to be "rubbish" about the hotel.

Thank you again for your feedback. We hope that you will give us another chance to earn your business in the future.

Sincerely,
Laurent D., Manager.