HILTON MALTA ^{* * * * *}

Dear Mr Wallace

Thank you for your review. We thank you for your kind comments regarding the hospitality of our team members, our leisure facilities, and our food options at breakfast and dinner, though of course we are disappointed to have fallen short of your expectations in some ways during your stay.

We appreciate that, with the high degree of usage during the busy summer season when the hotel is full for an extended time, our rooms and public areas suffer a degree of wear. While we clean all the property daily, proper maintenance and refurbishment will be carried out in the quieter seasons when the occupancy is lower - we are preparing to start this in the coming days.

As the hotel was full during your stay, we are sorry not to have been able to grant you a late check out - as you can imagine, all our rooms are in demand during the high season and we needed to prepare your room for the subsequent guest.

We are also disappointed that you were disturbed by noise from our gym and from the client events which occasionally take place during the summer - we shall do our best to allocate a quieter room when you stay with us again, where you will be undisturbed.

Finally, we appreciate the inconvenience of having to return to our Front Desk to provide a second pre-authorisation. We have also reviewed the wording of the letter with which we invite guests to call at the Desk to do this, and we are sorry that it sounded patronising to you - our intention is simply to notify our guests when their credit limit has expired in order that they may renew it and continue enjoying the benefit of charging their meals and extras to their rooms.

We hope you will return to our hotel one day soon. We look forward to welcoming you back and to having another opportunity to provide you with a truly enjoyable experience.

Kind regards

Rachel - Hilton Malta

Dear Mr van den Besselaar

Thank you for rating our hotel so highly! We are delighted that you enjoyed your visit to the Hilton Malta, and hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many enjoyable experiences.

Kind regards

Rachel - Hilton Malta

Thank you for rating our hotel so highly! We are delighted that you enjoyed your visit to the Hilton Malta, and that our team members made you feel welcome and cared for.

We hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many enjoyable experiences.

Kind regards

Rachel - Hilton Malta

Dear Ms Rappuoli

Thank you for your review. We are disappointed to have fallen short of your expectations during your visit to the Hilton Malta, and especially that, during a particularly busy time for the hotel, our service at the Front Desk and our outlets was not as smooth or prompt as we would have wished.

We hope you will reconsider, and stay with us again one day. We look forward to welcoming you back, and to having another opportunity to provide you with a truly enjoyable experience.

Kind regards

Rachel - Hilton Malta

Dear Mr Lungo

Thank you for rating our hotel! We are delighted that you enjoyed your visit to the Hilton Malta, and hope you will return to our hotel one day soon. We look forward to welcoming you back, and to providing you with many enjoyable experiences.

Kind regards

Rachel - Hilton Malta